I’ve been a customer for steadfast for 2 years+
we started by a lower grade server, where we had our game set, and we enrolled 10,000+ players on that machine. Then we started to have many technical (hardware) issues.
after replacing all possible parts, and after that the server died from it’s most unpleasant deaths, we migrated to a bigger (more expensive) one. the end of all our problems, right ? hold that thought !
first let me start by saying that on a purely technical aspect of things, Steadfast servers when they work, work great.
the beefy server is really beefy and it’s a pleasure to work on it, it barely flinches when we put heavy loads on it. awesome.
Steadfast support: very responsive and very efficient to resolve issues.
BUT OH MAN DO THEY HAVE A PROBLEM WITH PEOPLE.
they will never believe you as customer. the principle is that steadfast is always right and you have the right to shut yo mouf.
Do not question them. Do not point out evidences that you find against their sloppy work. Do not look at them in the eye , and keep paying them on time please. or else. No. There is no “please”. You don’t have the technical expertise to compete with them, you’re a nobody. shut yo mouf.
I had a very big problem on the new server a few weeks ago. data loss, hours of sleep gone trying to fix the mess.
We spent several hours to understand what happened. when we contact them, and explain the situation, its not without a much unnecessary finger pointing and eye poking.
As a customer, you have no right to express your frustration for your loss. shut yo mouf’, remember ?… they will take a vicous pleasure to bite your throat back, spit it in your face, and stomp on it while beating it up with a stick. They cannot take the ownership of a failure and move on. First they have to rape your business and then stomp your soul. or the other way around.
Those are my two cents. if you want to comment, mail me.
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